ICE+ Cellphone panic button
F.A.Q
Contacts - how do I add emergency contacts?
Simply login to the website, where you can add or edit your emergency contacts.
Contacts - how many emergency contacts can I add?
You can add up to 6 emergency contacts.
Emergency alert - how do I trigger one?
Once you have added your emergency number to your cellphone, and assigned it to a speed dial number, simply press the speed dial number until a call is made. After a few seconds the call will end automatically, and your emergency alert will be sent.
Emergency alert - how long does it take to receive the alert?
The alert will be sent to your contacts within 20 seconds, depending on the speed of the various cellular networks.
Emergency alert - what happens when I trigger one?
All your contacts will be sent an SMS and e-mail. The SMS will include your name, and if you are a Vodacom or MTN subscriber, your last known location. (CellC do not support Location Based look ups at all... yet!) The e-mail will also display an image map of your last location.
Emergency alert - where will it work?
As long as you are anywhere in South African with cellphone reception, the panic alert will work. You don't have to be at home or at work.
Emergency alert - why use the number "5" for the speed dial?
The number "5" normally has a ridge on it as a "blind aid", and it is in the middle of your keypad. Of course, you can always assign the ICE+ Emergency number to all your numbers!
Emergency alert - will it tell me who pressed their panic button?
Yes, and you will receive the name and number of the person that pressed the panic button.
How do I join?
Please visist
our Join
page. You will need to join through a community organisation.
Important - Caller ID
Please make sure that Caller ID is enabled on your cell phone. If Caller ID is blocked, we will not be able to identify your cell number in an emergency.
Important - locked handset!
Note that your handset must not be locked - you must unlock it to make the emergency call.
Important - you need airtime!
You will not be able to use ICE+ if you are not allowed to make calls through your cellular provider.
Password - I forgot it
Simply SMS
ICE
to
34665
. Your password will be SMS'ed to your cellphone. Please note that SMS are charged at R2.00.
Testing - how can I test my alerts without creating panic?
If you would like to test your set-up, without generating a panic alert, simply
SMS to
, from your cell phone.
The SMS costs , and you and your emergency contacts will receive an SMS and e-mail, as if it were a panic alert.
Yikes - I still haven’t found what I'm looking for!
Please give us a shout on
help@iceplus.co.za
.
